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faq 常見問題

  • When will be order be arrived to your place after payment is received?
    Production usually takes 1-2 weeks depending on the complexity of the order. For overseas customers, we will post be DHL and it usually arrives within 5 business days. For local Hong Kong customers, usually 2-3 days depending on the posting methods (HK post or SF express) you choose. 莫桑鑽作為常見的鑽石替代品,它的外觀及其他特徵與天然鑽石非常相似,難以用肉眼分辨。但在高倍數顯微鏡或強力聚光燈下,莫桑石會展現出火熱的彩虹光澤,比天然鑽石更閃閃發光。
  • What’s the difference between Platinum PT950, 18K AU750 and 925 silver 18K plated?"
    PT 950 PT 950 refers to platinum which consists of 95% of gold. Pt950/Ir is the alloy containing 5%wt. of rhodium (950 parts of platinum and 50 parts of rhodium). The hardness of the alloy is 80 HV in annealed state and may reach 160 HV in the cold worked state. On the other hand, the alloy is very malleable and ductile what makes it easy to fabricate. PT 950是指由95%的金和5%的銠組成的鉑金。合金的硬度在退火狀態下為80 HV,在冷加工狀態下可能達到160 HV。 另一方面,該合金具有很好的延展性和延展性,因此易於製造。 18K AU750 18K white gold consists of 75% “yellow gold” and 25% of other white gold. All combined together to form a silver white color. Usually used in high-end jewelry. The advantage of 18K is its hardness and durability. It is suitable for long-term usage. We suggest you to do a touch up every few years to keep up with the best outlook. 18K白金是由75%「黃金」加上25%的白金,組合成的白金,亦是高級珠寶的常用材料。18K金的特點是強度高,非常耐用,適合長期配戴。我們建議您每隔數年翻新一次,讓它保持最佳的狀態。 925 silver Sterling silver is a more common silver-white precious metal. With its low hardness and easy oxidation, to minimize such risk, the material “rhodium" is usually plated on the surface of the pure silver lower the chance of oxidization. However, after a period of time of everyday use, then cleaning is highly recommended to retain its shininess. 另一種常見的材料則是S925純銀。由於其硬度較低及容易氧化,我們通常會在純銀表面鍍上「銠金」, 降低其氧化的機會。如每天佩戴,建議進行恆常性的清潔才可讓它保持光澤。
  • How can I find out my ring size?
    Please refer to our ring size chart or the diagram about Ring Size Measurement. 詳情請參閱我們的戒指尺寸表或“如何測量戒指尺寸”的圖表。
  • If the ring size doesn’t fit, can we get it resized or refund?"
    All the rings are made as per your requested. For some rings that can we resized, we will do our best to resize them for you. You just need to pay for the fees for resizing (usually 300-400HKD). However, for some setting, we cannot do resizing such as eternity band. 所有的戒指皆根據客人的要求製作。對於某些可以調整尺寸的戒指,客人只需要支付調整費(通常為300-400HKD),我們將盡力為您調整。但某些戒指並不能進行調整。
  • Will Moissanite become hazy?
    Moissanite will never become brumous and the interior will never become mirky, so any dirt is only on the pure surface and can be removed by professional cleaning. 莫桑鑽永遠不會變得朦糊,而內部亦不會變的混濁。任何表面上的污垢皆可透過專業清潔去除。
  • Can we differentiate Moissanite and diamond?
    As a well-known diamond substitution, its appearance and other features are very similar to natural diamonds, which is difficult to distinguish by naked eye. However, under a high-magnification microscope or a strong spotlight, Moissanite exhibits a fiery, rainbow brilliance which is more sparkling than natural diamonds. 莫桑鑽作為常見的鑽石替代品,它的外觀及其他特徵與天然鑽石非常相似,難以用肉眼分辨。但在高倍數顯微鏡或強力聚光燈下,莫桑石會展現出火熱的彩虹光澤,比天然鑽石更閃閃發光。
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